Refund Policy

Our products are digital files delivered instantly. Once downloaded they can’t be returned, so all sales are final.

That said, we’re not looking to keep money we haven’t earned. If something is genuinely wrong, we’ll fix it or refund you.

When we will refund you

We issue a full refund if:

– The file is corrupted or won’t open, and we can’t provide a working replacement
– You received the wrong product
– The product is materially different from what the product page described
– You were charged twice** for the same order
– You were charged but never received access, and we can’t restore it

When we can’t refund you

– You changed your mind after downloading
– You bought the wrong product by mistake but the file works correctly tell us anyway — we’ll usually swap it for something of equal value
– The product works as described but isn’t what you personally hoped for
– You don’t have the software listed on the product page every product page states what’s needed before you buy
– You’ve already downloaded the file and simply no longer want it

This isn’t us being difficult. A digital file can’t be un-received, and stores that refund freely on digital goods get systematically abused.

How to request a refund

Email **hello@printhive.in** within **7 days** of purchase with:

1. Your order number
2. The email you ordered with
3. What went wrong — a screenshot helps enormously

We acknowledge within 48 hours. Most issues turn out to be a fixable file problem, and we’d rather fix it than refund you.

How long refunds take

Approved refunds are processed through Razorpay to the original payment method within 2 business days. Your bank or UPI provider then takes a further 5–7 business days to show it. That last part is out of our hands.

Failed or duplicate payments

If a payment failed but money left your account, it’s usually an authorisation hold that reverses automatically within 5–7 business days. If it doesn’t, email us with the transaction ID and we’ll chase it with Razorpay.

Chargebacks

Please talk to us before raising a dispute with your bank. We resolve nearly everything within a day. A chargeback costs us a fee and takes far longer for you than simply emailing.

Business name: Digimartbyrohit, sole proprietor, trading as DigimartByRohit
Address: [A/P Redi, Vengurla, Sindudurg -Maharshtra, 416517]
Website: digimartbyrohit.com
Customer care email: hello@digimartbyrohit.com.in

Grievance Officer: Rohit Mestry
Designation: Proprietor
Email: hello@digimartbyrohit.com

We acknowledge every complaint within 48 hours and aim to resolve it within 30 days,
in line with the Consumer Protection (E-Commerce) Rules, 2020.